FAQs

What is Zalleta?
Zalleta is a furniture store that provides household furniture designed for daily living, shipping to customers across the United States. The business operates online to make furniture shopping easier, focusing on functionality, clarity, and reliability in every transaction.

Where is Zalleta located?
Zalleta’s registered business address is Tomasza Zana 11A, Lublin 20-601, Poland. Order fulfilment and operations are handled from the United States.

What are your business hours?
Zalleta operates from Monday to Friday, 9 AM to 5 PM (GMT-05:00). Orders can be placed online at any time, but inquiries are handled only during these working hours.

How can customers contact Zalleta?
Customers can reach the support team by email at support@zalleta.com.

Do you ship outside the United States?
No. Zalleta currently ships only within the United States.

What is the shipping cost?
Zalleta offers free shipping on all orders within the United States.

When are orders processed?
Orders received before 5 PM (GMT-05:00) are processed on the same business day. Orders placed after that time are processed the next working day.

How long does it take for orders to ship?
Orders are processed within 1–3 business days. Once shipped, delivery usually takes an additional 3–4 business days, for a total delivery window of 4–7 days.

How can customers track their orders?
A tracking number is provided via email once the order has been shipped. This tracking number allows customers to monitor their delivery status directly with the carrier.

Which payment methods are accepted?
Zalleta accepts secure card payments at checkout. The available payment options are displayed on the payment page before you confirm your order.

Can an order be canceled or changed after placement?
Customers can modify or cancel an order only if it has not yet been shipped. Once dispatched, the order cannot be altered. Customers should contact support as soon as possible for such requests.

What if a product arrives damaged or defective?
If an item arrives damaged or defective, customers can request a return or exchange within 90 days of receiving the product. The team will review the case and provide return instructions.

Are returns accepted for non-defective products?
Yes. Zalleta accepts returns for both defective and non-defective items within 90 days of delivery. Returned items must be in their original condition.

Is there a restocking fee?
No. Zalleta does not charge any restocking fee for returned or exchanged items.

Who covers the cost of return shipping?
If the return is due to our error — such as a defective, damaged, or incorrect item — Zalleta covers the cost of return shipping. For change-of-mind returns, return shipping may be the customer’s responsibility; the support team will confirm the details when a return is started.

How long does a refund take to process?
Refunds are completed within 14 business days after the returned product is received and inspected.

Can customers request an exchange instead of a refund?
Yes. Zalleta allows exchanges for items of equal value within the 90-day return period, subject to availability.

What should be done if the wrong item is received?
If the product received differs from the one ordered, customers should contact Zalleta immediately by email. The team will verify the order and provide a solution.

Are Zalleta’s products under warranty?
Zalleta does not provide extended warranties. However, customers are protected by the store’s Return & Refund Policy, which covers defective products within 90 days.

How is customer data protected?
Zalleta safeguards personal information through secure systems and adheres to its Privacy Policy. Customer information is used only for processing orders and communication.

Is payment information stored or shared?
No. Payment transactions are processed through encrypted, third-party systems. Zalleta never stores or has access to payment card details.

What happens if a package is delayed?
If a package is delayed beyond the estimated timeframe, customers can contact support for assistance. The team will provide updated tracking details and coordinate with the carrier.

Can customers pick up their orders directly?
Currently, in-store pickup is not available. All orders are shipped directly to the provided delivery address.

How can customers share feedback or suggestions?
Feedback and suggestions can be sent to support@zalleta.com. All feedback is reviewed to improve service quality and policy transparency.

What details should be provided when contacting support?
To help the team respond efficiently, customers should include their full name, order number, and a brief summary of their inquiry in their message.

What should customers do if they miss their delivery?
If delivery is missed, the carrier may attempt redelivery or hold the package for pickup. Customers can use the tracking number to contact the carrier and reschedule delivery.

How can customers confirm that a return has been received?
Once the return is received, Zalleta sends an email confirmation and begins the refund or exchange process as per the outlined timeline.

Does Zalleta offer promotional discounts?
Zalleta focuses on maintaining transparent and consistent pricing. Any valid promotions will be clearly displayed on the website during checkout if available.

How often are store policies updated?
Policies are reviewed and updated periodically to ensure ongoing compliance with business and consumer regulations. Customers are encouraged to review current policies before making purchases.

Can customers contact Zalleta outside of business hours?
Inquiries sent outside business hours are received and recorded. The team reviews and responds to them the next business day.

Does Zalleta offer assembly services?
At present, Zalleta does not offer assembly or installation services. Products are shipped with relevant instructions where applicable.

What materials are used in the furniture?
Product materials vary by item and are clearly listed in each product description, including dimensions and composition, to help customers make informed choices.

How does Zalleta ensure accuracy of product information?
Each listing is reviewed for accuracy before publication. Measurements, materials, and features are verified to minimize discrepancies between the product and its description.

Can orders be placed over the phone?
Zalleta currently accepts orders exclusively through its online store. Email support is for inquiries and assistance only.

What if a payment fails during checkout?
If a payment does not process successfully, customers should verify their payment details and try again. If the issue persists, they may contact their bank or Zalleta’s support team for guidance.